On Line Usage Information - FAQ's
Online Usage Information - FAQ's
Q Where can I find the National Meter Identification or NMI number?
A You can find the National Meter Identification or NMI number on the back of an electricity bill, usually at the top. The NMI number is an 11 digit, unique number and is the identification number for your electricity supply address.
Q What are my login details?
A To log into the www.originenergy.com.au/your-power online usage pages please use your NMI number as your account login and your surname as your password. At this stage there is no facility to change your password.
Q Can I use capital letters in the password?
A No, you cannot use capital letters when you enter the password on the login page. Your password should be lower case only. You should not use any spaces or numbers in your password
Q How do I best view the online usage information?
A After you have logged onto the online usage information pages you will be taken to the “start” page which will show your electricity usage from the day before today’s date.
Q I have trouble logging into the online usage information pages or I get logged out every time
A There are two possible fixes to prevent you from logging in or being logged out every time.
Depending on what kind or internet browser you use it is a matter of switching on "Accept Cookies" in the preferences. To switch on “Accept Cookies, open the internet browser i.e. Internet Explorer. Go to the Tools menu. Choose Internet Option. Click on the Privacy tab and drag the slider bar on the left to the bottom - which means accept all cookies. This will allow all cookies and hopefully prevents the problem from occurring. It is common for web based applications like this, that cookies are required.
If you do not want to allow all cookies for security reasons - than another possibility is described below in option 2 below.
Another possibility may be to specify an exception in the browser preferences and provide " www.centurion.com.au " as an exception. To provide this exception, open the internet browser i.e. Internet Explorer and go to the Tools menu. Choose Internet Option. Please click on the Privacy tab. You may drag the slider on the right to e.g. the middle (which is medium security) or even almost to the top i.e. high security. This will enable another button on the Privacy tab located at the bottom right called "edit". Click on the edit button. Enter the web address: www.centurion.com.au as the web address in the white bar. Next, please click: "allow". Click OK at the bottom of the active window. Please click “apply” on the open window and close the window. It should now work fine as well and you should be able to log in without any problems.
If you still experience problems after making any of the changes outlined please complete the enquiry form on the login page or any of the other page online usage pages. You should be provided with a prompt response.
Q What does the carbon emissions graph mean?
A The carbon emissions graph shows you how much carbon emissions (also known as greenhouse gas emissions) have been produced by your electricity consumption. The less electricity you use the less greenhouse gas emissions you generate. The greenhouse gas emissions are calculated using a state specific greenhouse gas emissions factor. For South Australia the greenhouse gas emissions factor is 0.98kg of CO2e per kilowatt hour (kWh). This means that for every kilowatt hour of electricity you consume, 0.98kg of CO2e (greenhouse gas emissions) is emitted into the atmosphere. An average South Australian household consuming 5,000kWh per year produces 4,900kg of CO2e emissions or 4.9 tonnes of CO2e emissions. This calculation is used as the basis to derive the carbon emissions graph. For further information on the greenhouse gas emissions factors please visit climatechange.gov.au/workbook/
Please note: If you are on a GreenPower product you will be able to see the reduced impact your choice of GreenPower has in the carbon emissions graph. If you e.g. have chosen a 25% GreenPower contribution your carbon emissions will be 25% less.
Q Can I see my Solar Panel generation on the electricity consumption graphs?
A You can not truly see your solar panel generation on the electricity consumption graphs as this will only show what has been exported back into the electricity grid i.e. net consumption. You are not able to see how much your panel actually produced via the electricity consumption graphs. Use the drop down at the top right side (after you have logged into the “your power” website) and choose Solar Net, to view the net export to the electricity grid. You can select to view your Solar Net production per day, month or year.
