Privacy
This Web site, www.adelaidesolarcity.com.au (the "Web site") is owned and operated by Origin Energy Pty Ltd “Origin”.
A user’s access and use of this Web site is subject to the following terms of use (“Terms of Use”) and all applicable laws. By accessing the Web site, you accept and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you may not access this Web site.
Permitted Use and Limited License: Subject to these Terms of Use, Origin hereby grants you a non-exclusive, non-transferable, limited right to access and use the Web site for your personal, non-commercial use, on one computer only, to view and download content made available to you by Origin.
Unauthorised Use: You may not resell, distribute, sublicense, rent or otherwise transfer the content available on this Web site. You may not display or link the content with or near any content that may be considered offensive, obscene, defamatory, illegal or otherwise objectionable to Origin.
Unauthorised Access: You may not use spiders, robots or other automated data mining techniques to catalogue, download, store or otherwise reproduce, store or distribute content available on the Web site. You may not take any action to interfere with the Web site or any other user's use of the Web site, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing” the Web site. You may not frame portions of the Web site within another web site or establish links from any other web site to any page of the Web site other than the home page.
Proprietary Rights: All pages and content within this Web site, including but not limited to, the software which operates the Web site, text, content, graphics, photographs or other materials, are the intellectual property of, or are authorised for use by, Origin and its licensors. Except as expressly permitted in these Terms of Use, you may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way content available on this Web site without the prior written consent of Origin. You do not acquire any right, title or interest in such materials by virtue of accessing this Web site or making use of the permitted uses allowed under these Terms of Use.
Trade marks: Adelaide Solar City logo is a trademark of Origin and may not be reproduced without prior written permission of Origin.
Privacy: Origin takes the privacy of you and your information very seriously. For further information about how we use information collected from you, please view our Privacy Policy or contact Adelaide Solar City on 1300 134 138.
Disclaimer: While Origin makes reasonable efforts to provide accurate information through this Web site, Origin cannot tailor all recommendations to your specific equipment, energy provider or facilities. It is each user’s responsibility to consult with their own energy provider, equipment manufacturer or other expert regarding any questions or concerns that they may have regarding any suggestions or information available through this Web site. All information is used by each user at their own risk.
Liability: Origin cannot guarantee that the Web site will always be available or fault or virus free. The terms that apply to the supply of this Web site are those that are expressly set out in this document and those implied by consumer protection laws to the supply of this service that are unable to be excluded.
Origin accepts liability for breach of contract or negligence under principles applied by the courts. Origin is not responsible for:
loss caused by factors which could reasonably be considered to be outside Origin’s control such as faults in third party equipment;
loss of data or loss of profits or revenue; and
any loss to the extent that it is caused by you, for example, through your negligence or breach of contract.
Indemnification: You agree to defend, hold harmless and indemnify Origin and its business partners and affiliates, and each of them, against and from any and all third party claims, liabilities, damages, fines, penalties or costs of whatsoever nature (including reasonable legal fees and costs), arising out of or in any way connected with: (i) any breach by you of these Terms of Use or (ii) any claim based upon your ultimate use of the content available on this Web site.
Warranties: To the extent permitted by law, Origin makes no representations or warranties of any kind that the content on the Web site will be uninterrupted, error free or fit for a particular purpose.
The material on this Web site is intended only to provide a summary and general overview on matters of interest. It is not intended to be comprehensive nor does it constitute legal advice. You should seek legal or other professional advice before relying on any of the content.
Links to other websites: This Web site may contain links to other websites over which Origin has no control. Origin makes no representations as to the accuracy of information contained on these websites. Origin is not liable for the content of those websites.
Changes: All information posted on the Web site, including these Terms of Use, is subject to change without notice.
Severability: If any part of these Terms of Use shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these Terms of Use.
General: These Terms of Use are governed by the law in force in South Australia, Australia, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of South Australia, Australia and courts of appeal from them for determining any dispute concerning these Terms of Use.
Questions: Should you have any questions regarding these Terms of Use you may contact us at info@adelaidesolarcity.com.au
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Our commitment to your privacy
Origin and the Adelaide Solar City consortium, is committed to ensuring that you are comfortable in supplying us with your personal information. As of 21 December 2001, Origin is required by the Privacy Act to comply with the National Privacy Principles. If you want to know more about these principles, a copy can be found at www.privacy.gov.au
Origin’s ability to responsibly manage your personal information is best demonstrated by its use of customer information over many years. This Origin Privacy Policy sets out how Origin manages personal information to comply with the provisions of the Privacy Act.
Collection and Storage
In order for Origin to provide high quality goods and services, it currently collects and stores information provided by customers. This information could relate to the supply of energy and energy related products and services such as electricity and gas, green energy and other services.
To provide these services Origin may ask you to submit personal information, which for example, may include your name, address, telephone number or e-mail address. While there may be no obligation to provide Origin with such personal information, if you choose to withhold that information Origin may not be able to provide you with the goods and services that you require.
From time to time Origin may collect information from publicly available sources. Origin may also undertake customer surveys to determine your satisfaction with our service and to improve our product offerings to better suit changing needs.
Origin takes measures to protect the personal information it collects to avoid unauthorised access, loss, misuse, disclosure or alteration. Origin also takes measures to destroy or permanently de-identify personal information when it is no longer required. Strict security measures have been implemented to ensure your personal information remains safe and confidential.
Use of Personal Information
Origin provides its services to you with the assistance of related companies, contractors, agents and suppliers. It may need to provide these parties with some of your personal information. Origin takes its obligations to protect your information seriously. Where your details are provided to any other party, Origin will require them to be kept safe and secure and only used for the intended purpose.
Examples of contractors and related companies include the electricity and gas network companies, the companies which print and post energy accounts and other information, meter reading service providers and service contractors who carry out connection and repairs to your premises.
Personal information sought by Origin is used to carry out the requested services. For example a direct debit for the payment of energy purchased from Origin will require you to provide your account details.
Origin may in some cases disclose your personal information as required by law enforcement agencies, for energy market requirements and in the interests of safety and public well being. It may also disclose personal information with credit reference agencies when establishing your account and when an account is in default.
With your consent, Origin may also use your personal information in other ways to provide you with energy efficiency and money saving tips, advise you of new and existing products, services and payment options, community service information and special offers.
Occasionally, Origin may conduct customer research which involves contacting customers in an effort to find ways of better providing products and services that meet your needs. In the process of doing this, Origin may share information with market research organisations.
Wherever possible, Origin will limit personal information supplied to organisations outside of Origin to information that does not identify you personally.
Access to your Personal Information
You are entitled to access any personal information that Origin holds about you, except in certain circumstances set out in the National Privacy Principles.
Enquiries
Should you have any enquiries regarding your personal information, please contact our Customer Service Centre on 1300 308 624. For most requests your information will be provided free of charge, but we may charge a reasonable fee if your request is such that requires a substantial effort on our part.
