This Web site, www.adelaidesolarcity.com.au (the "Web site") is owned and operated by Origin Energy Pty Ltd “Origin”.
Unauthorised Use: You may not resell, distribute, sublicense, rent or otherwise transfer the content available on this Web site. You may not display or link the content with or near any content that may be considered offensive, obscene, defamatory, illegal or otherwise objectionable to Origin.
Unauthorised Access: You may not use spiders, robots or other automated data mining techniques to catalogue, download, store or otherwise reproduce, store or distribute content available on the Web site. You may not take any action to interfere with the Web site or any other user's use of the Web site, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing” the Web site. You may not frame portions of the Web site within another web site or establish links from any other web site to any page of the Web site other than the home page.
Trade marks: Adelaide Solar City logo is a trademark of Origin and may not be reproduced without prior written permission of Origin.
Disclaimer: While Origin makes reasonable efforts to provide accurate information through this Web site, Origin cannot tailor all recommendations to your specific equipment, energy provider or facilities. It is each user’s responsibility to consult with their own energy provider, equipment manufacturer or other expert regarding any questions or concerns that they may have regarding any suggestions or information available through this Web site. All information is used by each user at their own risk.
Liability: Origin cannot guarantee that the Web site will always be available or fault or virus free. The terms that apply to the supply of this Web site are those that are expressly set out in this document and those implied by consumer protection laws to the supply of this service that are unable to be excluded.
Origin accepts liability for breach of contract or negligence under principles applied by the courts. Origin is not responsible for:
loss caused by factors which could reasonably be considered to be outside Origin’s control such as faults in third party equipment;
loss of data or loss of profits or revenue; and
any loss to the extent that it is caused by you, for example, through your negligence or breach of contract.
Warranties: To the extent permitted by law, Origin makes no representations or warranties of any kind that the content on the Web site will be uninterrupted, error free or fit for a particular purpose.
The material on this Web site is intended only to provide a summary and general overview on matters of interest. It is not intended to be comprehensive nor does it constitute legal advice. You should seek legal or other professional advice before relying on any of the content.
Links to other websites: This Web site may contain links to other websites over which Origin has no control. Origin makes no representations as to the accuracy of information contained on these websites. Origin is not liable for the content of those websites.
Our commitment to your privacy
Origin and the Adelaide Solar City consortium, is committed to ensuring that you are comfortable in supplying us with your personal information. As of 21 December 2001, Origin is required by the Privacy Act to comply with the National Privacy Principles. If you want to know more about these principles, a copy can be found at www.privacy.gov.au
Collection and Storage
In order for Origin to provide high quality goods and services, it currently collects and stores information provided by customers. This information could relate to the supply of energy and energy related products and services such as electricity and gas, green energy and other services.
To provide these services Origin may ask you to submit personal information, which for example, may include your name, address, telephone number or e-mail address. While there may be no obligation to provide Origin with such personal information, if you choose to withhold that information Origin may not be able to provide you with the goods and services that you require.
From time to time Origin may collect information from publicly available sources. Origin may also undertake customer surveys to determine your satisfaction with our service and to improve our product offerings to better suit changing needs.
Origin takes measures to protect the personal information it collects to avoid unauthorised access, loss, misuse, disclosure or alteration. Origin also takes measures to destroy or permanently de-identify personal information when it is no longer required. Strict security measures have been implemented to ensure your personal information remains safe and confidential.
Use of Personal Information
Origin provides its services to you with the assistance of related companies, contractors, agents and suppliers. It may need to provide these parties with some of your personal information. Origin takes its obligations to protect your information seriously. Where your details are provided to any other party, Origin will require them to be kept safe and secure and only used for the intended purpose.
Examples of contractors and related companies include the electricity and gas network companies, the companies which print and post energy accounts and other information, meter reading service providers and service contractors who carry out connection and repairs to your premises.
Personal information sought by Origin is used to carry out the requested services. For example a direct debit for the payment of energy purchased from Origin will require you to provide your account details.
Origin may in some cases disclose your personal information as required by law enforcement agencies, for energy market requirements and in the interests of safety and public well being. It may also disclose personal information with credit reference agencies when establishing your account and when an account is in default.
With your consent, Origin may also use your personal information in other ways to provide you with energy efficiency and money saving tips, advise you of new and existing products, services and payment options, community service information and special offers.
Occasionally, Origin may conduct customer research which involves contacting customers in an effort to find ways of better providing products and services that meet your needs. In the process of doing this, Origin may share information with market research organisations.
Wherever possible, Origin will limit personal information supplied to organisations outside of Origin to information that does not identify you personally.
Access to your Personal Information
You are entitled to access any personal information that Origin holds about you, except in certain circumstances set out in the National Privacy Principles.
Should you have any enquiries regarding your personal information, please contact our Customer Service Centre on 1300 308 624. For most requests your information will be provided free of charge, but we may charge a reasonable fee if your request is such that requires a substantial effort on our part.